Encryption ensures recordings cannot be accessed and played.Digitally signed recordings for proof of authenticity.Data consistency 99.999999999% of all interactions recorded.Geographic redundancy and data sovereignty.It offers many competive advantages over other solutions available including but not limited to: Recordia is a cloud call recording solution that captures, records, encrypts and stores various interactions, and all based in the cloud. It will prevent you from being prosecuted or fined. Call recording helps maintain compliance with all these regulatory groups. Banks, brokers, insurance companies and other financial companies are constantly monitored and regulated by the government and private entities. In the financial sector, you must register all verbal communications. New and old regulations such as GDPR, MiFID II, PCI DSS and the Dodd-Frank Act and the upcoming California Consumer Protection Act (CCPA) require that all companies comply with their business practices. Them improve, which means they can improve their score cards. WithoutĪ call recording system, an agent can never hear his own call. Often, when you hear your own calls, you realize the mistakes you have made. Employees can listen to their own calls and discover their flaws. ByĪnalyzing the recordings, management can compare employee progress with company ![]() Should not be done in a call and brainstorm ways the approach could beĮvaluations are important for the company as well as for employees. Managers can also choose unsuccessful calls to point out things that Managers can replay callsįrom experienced agents to apprentices or junior agents so they can earn pointsįrom it. Using insights gained from speaking to the clientĭirectly, sales agents can personalize the pitch. Information collected from recorded calls can be used to provide effective Then, they can createĪ plan for the agent that can include communication training to improveĬommunication skills or product training to increase the agent’s knowledgeĪbout a particular product or service. Identify the key areas where the agent needs to improve. This will force the agent to be consistently professional in allĬontrol manager can listen to interactions between agents and clients and Software can record all the calls of an agent, and a manager can choose one andĬontrol it. Real time, but it is not practical in each and every call. Of course, a team leader or a manager can break in and hear the call in ![]() Verify if an agent has done all this is by recording the call and listening to Provide answers to all customer inquiries. TheĪgent must communicate clearly, maintain the telephone etiquette, treat theĬlient with respect, maintain a pleasant tone throughout the conversation and Interaction between a call center agent and a client is very important. Not only this but some solutions like Recorida offer higher levels of security and availability. Cloud call recording is a cost effective solution as it saves money on infrastructure and IT resources, which will allow you IT department focus more on more important tasks and innovation. With cloud call recording you get all the benefits of an on premise model and more. While there are many advantages to both, cloud call recording outshines onpremise call recording in most areas. Why should I use cloud call recording vs. Learn about our Call Recording solution for Call Centers. It isĮxtremely important that call centers have call recording software to provideĮxcellent customer service, and thus increase their sales and service. The software may also have call log functionality. Protocol) or PSTN (Public Switched Telephone Network), and stores them inĭigital audio format. ![]() Recording software records phone conversations via VoIP (Voice Over Internet
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